Shipping
Where are your shipping from?
We ship from our warehouse located in Brisbane Australia
How can I track my parcel?
We will send tracking details to you as soon as your order leaves our Fulfilment Centre or our Partner Provider. Or you could log in to your account and you could see the tracking details straight way.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are, Orders processed here will take 2-8 business days to arrive. Overseas deliveries can take anywhere from 6-27 business days. Delivery details will be provided in your confirmation email.
Product
Can I return my product?
You have 30 days from purchase to return your item(s) back to our Fulfilment Center.
Item(s) must be in the original packaging which must be in original condition.
This includes branded dust bags.Item(s) must be unused with the original tags still attached.
Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.
If i received faulty item,what can I do?
We are so sorry to hear that.
Please contact our Customer Service Team the way you prefer
Here is contact us link: https://toughon.com/pages/contact-us
The easiest and fastest way to resolve this for you is via our Live Chat function.
